7 Common Doxfore5 Issues and Their Solutions

Doxfore5 is an emergent software platform that is applied in different fields of data handling, automatization, and workflow combination. Although it is quite powerful with a simple user interface, common problems are likely to arise when users are using the platform.

No matter whether you are just getting started in Doxfore5, or already have been using the service for an extended period of time, the following guide will help you deal with seven most common user problems and find their solutions within a few steps to regain the track as soon as possible.

1. Installation Errors or Failures of Setup

The Issue:

A recurring problem cited by many users is that the installer may crash, freeze up or create error messages such as describing dependency failure or setup environment failure.

Causes:

• Obsolete operating system
• Incomplete downloads
• Did not have a system requirement (e.g. .NET framework, Java, etc)

Solution:

• Compatibility: Visit the authoritative Doxfore5 site to find out the minimum system requirements.
• Install dependencies: Ensure that .NET framework, Visual C++ Redistributables and Java Runtime Environment are up to date.
• Re-download: This may be a problem with corrupt installer files. Get a new copy of the original one.

2. Frequent Freezing/crash

The Issue:

Doxfore5 when installed can freeze or crash when triggering data import or even when switching modules or when under intensive processing.

Causes:

• Memory leaks
• Conflicting software
• Memory full / Temporary files
• Unsupported files

Solution:

• Quit other programs: To make some RAM and CPU available.
• Apply latest patches/ updates: Visit the developer site to get the latest patch/ update.
• Clear the cache: go to the cache folder (normally in AppData) and remove temporary files.
• File type: Before importing files, be sure that the file type is compatible with the files you have imported in the past.

3. Authentication and Login issues

The Issue:

Often users are exposed to failed connections with invalid passwords or they have feedback messages such as Server timeout or Account not found.

Causes:

• Server-side issues
• Non-correct time zone or system clock
• Blocking by VPN or firewall
• Expired Credentials or license

Solution:

• Set your computer clock in sync with the internet clock.
• Turn off VPN/firewall and attempt to log-in.
• Visit their support page or forums and check Doxfore5 server status there.
• In case of necessity change a password on the account recovery page.
• Contact Customer care in case the licence problems arise.

4. Poor performance in data processing Slowness Slow

The Issue:

Massive data result in massive lag or postponement in the processing modules in Doxfore5.

Causes:

• The absence of hard acceleration
• Badly indexed datasets
• Background tasks are to be done excessively
• Subpar scripting or automation schemes

Solution:

• Upgrade your RAM or switch to an SSD to take advantage of better disk I/O.
• Run batches as opposed to having large datasets run simultaneously.
• Clean data sets: Delete the overlying rows and columns prior to importation.
• Activate Multi-threading or GPU support in the settings when it is allowed by Doxfore5.
• Close modules that are of no use running concurrently.

5. Cloud and Local Module Sync failures

The Issue:

Other clients report issues of failed synchronization between the local application of Doxfore5 and its cloud modules, resulting in loss and duplication of information.

Causes:

• Poor internet connection
• Clashes of variations
• Unsigned cloud session
• Locking problems with files

Solution:

• Fix what is wrong with your internet and do not perform heavy upload/downloads when syncing.
• Make sure that the different versions (cloud and desktop) are up to date.
• Put the session away, bring it up again to clear the cloud session.
• Make sure that there are no conflicting changes then sync manually.
• Activate auto-sync only once the changes have been checked in both the environments.

6. Scripts Used in Automation are not running Rightly

The Issue:

Doxfore5 Automation scripts (also known as workflow sequences) can fail to execute or execute partially, and do not necessarily provide detailed logs of error.

Causes:

• Syntax errors
• Permission issues
• Unassisted script functions
• Competing precipitants or calendars

Solution:

• The built in script debugger can help in the finding of error lines.
• Run scripts in Isolated test environments prior deployment.
• Admin privileges should be granted when scripts require access to the secured directories.
• Complex scripts are meant to be broken down into smaller blocks to isolate problems.
• Advance the version of scripting language in case Doxfore5 includes embedded scripting modules such as Python or Lua.

7. Data Export will Cause Corrupt or Completely Missing Files

The Issue:

The generated files can be either empty or incomplete when the users attempt to export the reports or datasets and subsequently cannot be read by other programs such as excel, PDF reader, and so on.

Causes:

• Missettings export Wrong export settings
• Error in file format
• Lack of privileges to writing into destination directories
• Export modules having software problems

Solution:

• Check twice export settings: make sure you will export the right fields and the right file.
• Any special characters should be avoided in file names or data fields.
• To determine any failures, use manual export instead of scheduled tasks.
• Report bugs about screen shots or sample files to the support.

Extra Advice to Make Doxfore5 Keep Turning

It might not be a problem unique to you at the moment but here are some of the best practices to prevent them in the future:

• Make back ups: Export your configurations, script and databases on a regular basis to a secure place.
• Always keep up to date: Make auto-update or check new versions periodically.
• Utilize community: Doxfore5 also includes forums which could lead one to find a solution through the peer based discussions.
• Read logs: There are traces of most problems. Check what goes with the help of the log viewer of Doxfore5.
• Train your staff: Improper use or failure to train is a serious culprit of an error. Spend some time onboarding.



Final Thoughts

Doxfore5 is an advanced platform yet full of features; as it is with most complex programs, there are bound to be disadvantages like hiccups and bugaboos. Knowing the major issues, happens during the installation, exporting of data to make it work and following the above practical solutions, you will reduce time spent on not working and maximise productivity.

The only thing that will help you to get the maximum out of the tool regardless of whether you operate Doxfore5 in a small business, enterprise or freelance environment is taking the maintenance and troubleshooting issues proactively.

Author Bio:

Angela Ray is a Marketing Consultant and Technical Writer at RSTech Tales. She has 5+ years of experience in Digital Marketing.